Competency Category:

3.3 – Help Clients Address and Prevent Conflict

Purpose & Context

Career Development Professionals (CDPs) help clients address conflicts in their professional and personal lives. This prevents issues from escalating, prevents future conflict, and allows clients to focus on their career development.

Effective Performance

Competent career development professionals must be able to:

  • P1. Discuss conflict:
    • Identify parties involved, reason for disagreement, actions taken
    • Ask open-ended questions for clarification
    • Paraphrase to show understanding
    • Assess whether the conflict falls within the CDP’s scope of practice, referring to other service providers, ifrequired
  • P2. Outline ways to handle conflict, for example:
    • Handle situations in private
    • Remain calm
    • Recognize areas of agreement
    • Focus on behaviours rather than personalities
    • Identify opportunities for compromise
  • P3. Explain ways to build and sustain healthy relationships, for example:
    • Formulate views clearly to prevent misunderstandings
    • Express apologies when warranted
    • Seek to understand others’ perspectives, i.e. practice empathy
    • Treat others as equals
  • P4. Establish timeline
  • P5. Record details of discussion
  • P6. Follow up

Knowledge & Understanding

Competent career development professionals must know and understand:

  • K1. Code of Ethics

Contextual Variables

Competent career development professionals must be able to perform this competency in the following range of contexts:

The nature of conflicts that CDPs help their clients address may be varied, including conflicts with partners, employers and other service providers.

Glossary & Key References

Terms

Industry-specific terms contained in the standard defined here, where applicable.

None

Information Sources and Resources for Consideration

None

Context Rating Scales

Criticality

Q: What is the consequence of a professional being unable to perform this skill according to the standard?

Minimal risk: SOMEWHAT CRITICAL

Frequency

Q: How frequent and under what conditions is this skill performed?

Unexpectedly, e.g. when emergency arises

Level of Difficulty

Q: Under routine circumstances, how would you rate the level of difficulty in performing this skill?

Moderate difficulty or complexity

Time Required to Gain Proficiency

Q: What is the average length of time or number of repeated events that are minimally necessary for an individual to become proficient in performing the skill to the standard?

To become fully proficient in this competency, a career development professional requires a minimum of one year of experience with at least 40 different clients, representing a broad range of individuals.

Autonomy

Practitioners typically perform this competency with and/or without supervision, and alone.

Automation

It is unlikely that this competency will automate.

Requisite Work Aids, Tools, Equipment or Materials

None