Competency Category:
Competency Series:

7.2 – Interact with Others in Respectful and Civil Manner

Purpose & Context

Career Development Professionals (CDPs) demonstrate respect and civility in their interactions with others to promote a safe and healthy workplace free of harassment and discrimination.

Effective Performance

Competent career development professionals must be able to:

  • P1. Treat others with respect and dignity, for example:
    • Engage in genuine relationships
    • Use respectful communication, e.g. use preferred pronoun
  • P2. Follow etiquette rules, e.g. be punctual, respect personal space
  • P3. Use non-discriminatory language
  • P4. Refrain from harassing and discriminatory behaviours, e.g. treating clients differently based on characteristicsunrelated to career development
  • P5. Report harassment and discrimination:
    • Sexual, e.g. unwelcome sexual advances from a person who has the power to reward or punish the individual
    • Physical, e.g. threat or act of violence that causes or could cause harm/physical injury, bullying or aggressive
      behaviours towards another person or group of individuals
    • Verbal, e.g. derogatory comments, discriminatory language, demeaning jokes, use of profanity or abusive language
    • Visual, e.g. written or graphic materials that are offensive or derogatory

Knowledge & Understanding

Competent career development professionals must know and understand:

  • K1. Code of Ethics
  • K2. Definition and indicators of harassment
  • K3. Definition and indicators of discrimination

Contextual Variables

Competent career development professionals must be able to perform this competency in the following range of contexts:

CDPs serve a diverse client population and must demonstrate respect and understanding to all clients in order to establish a positive working relationship.

Glossary & Key References

Terms

Industry-specific terms contained in the standard defined here, where applicable.

None

Information Sources and Resources for Consideration

None

Context Rating Scales

Criticality

Q: What is the consequence of a professional being unable to perform this skill according to the standard?

Moderate risk: CRITICAL

Frequency

Q: How frequent and under what conditions is this skill performed?

Routinely, regular course of procedure

Level of Difficulty

Q: Under routine circumstances, how would you rate the level of difficulty in performing this skill?

Minimal difficulty or complexity

Time Required to Gain Proficiency

Q: What is the average length of time or number of repeated events that are minimally necessary for an individual to become proficient in performing the skill to the standard?

To ensure client wellbeing, a career development professional should perform this competency proficiently immediately upon entering practice.

Autonomy

Practitioners typically perform this competency without supervision, and alone.

Automation

It is unlikely that this competency will automate.

Requisite Work Aids, Tools, Equipment or Materials

None