Competency Category:
Competency Series:

11.5 – Help Client Build Support Network

Purpose & Context

Career Development Professionals (CDPs) coach and assist clients to build a support network consisting of personal and professional contacts. This enables clients to overcome challenges, find practical solutions to issues they are facing, and achieve their career goals.

Effective Performance

Competent career development professionals must be able to:

  • P1. Identify the type of assistance that might be needed:
    • Support in goal clarification
    • Advice for overcoming challenges in job search, e.g. using online application systems
    • Practical assistance, e.g. childcare, transportation
    • Emotional support, e.g. share worries, offer encouragement
  • P2. Identify person(s) best suited for type of assistance needed, e.g. family member, friend, teacher, Elder orcommunity leader, interest group, health care professional
  • P3. Help client develop a strategy to engage identified person, for example:
    • Prepare a list of items to discuss
    • Communicate with person, e.g. phone call, email
    • Introduce self and explain specific reason for reaching out
    • Describe expectations, e.g. provide advice, help find solutions, share experiences, provide mutual support
    • Seek agreement to support goals
    • Set meeting schedule convenient to both parties
    • Seek opportunities to reciprocate support
    • Express appreciation for support
  • P4. Monitor client progress in establishing a support network
  • P5. Amend strategy, as required

Knowledge & Understanding

Competent career development professionals must know and understand:

  • K1. Value of support networks
  • K2. Strategies to build support networks

Contextual Variables

Competent career development professionals must be able to perform this competency in the following range of contexts:

Clients will already have varying degrees of support networks, requiring a tailored approach for each client.

Glossary & Key References

Terms

Industry-specific terms contained in the standard defined here, where applicable.

Support network: people who will provide personal and professional support to a client at all phases of the career development process, by providing constructive feedback and encouragement, celebrating successes, acting as a sounding board, facilitating access to information and people, informing on emerging trends, and offering new connections and ideas.

Information Sources and Resources for Consideration

None

Context Rating Scales

Criticality

Q: What is the consequence of a professional being unable to perform this skill according to the standard?

Minimal risk: SOMEWHAT CRITICAL

Frequency

Q: How frequent and under what conditions is this skill performed?

Routinely, regular course of procedure

Level of Difficulty

Q: Under routine circumstances, how would you rate the level of difficulty in performing this skill?

Minimal difficulty or complexity

Time Required to Gain Proficiency

Q: What is the average length of time or number of repeated events that are minimally necessary for an individual to become proficient in performing the skill to the standard?

A competent career development professional requires a minimum of one year of experience with at least 40 different clients, representing a broad range of individuals.

Autonomy

Practitioners typically perform this competency without supervision, and alone.

Automation

It is unlikely that this competency will automate.

Requisite Work Aids, Tools, Equipment or Materials

None