{"id":8712,"date":"2026-01-16T12:30:07","date_gmt":"2026-01-16T17:30:07","guid":{"rendered":"https:\/\/learningcentre.ccdf.ca\/manager-leader-competency-framework\/"},"modified":"2026-03-25T16:21:30","modified_gmt":"2026-03-25T20:21:30","slug":"manager-leader-competency-framework","status":"publish","type":"page","link":"https:\/\/learningcentre.ccdf.ca\/fr\/manager-leader-competency-framework\/","title":{"rendered":"Manager\/Leader Competency Framework\u200b"},"content":{"rendered":"\t\t
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Manager\/Leader Competency Framework\u200b<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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A. Setting Vision and Strategy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Establish a clear, compelling vision to ensure all decisions and actions remain consistent and aligned.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1. Setting direction, considering context, and thinking strategically <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To set the direction towards which the efforts of the team converge, identify and understand the opportunities, challenges, and risks that can influence the internal and external environments of the organization. The team understands the internal and external contexts in which the organization operates and is governed. To strategically influence decision-making and enhance one’s agency.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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1.1 Consider the complexities of the internal and external environment.
1.2 Anticipate trends, understand their implications, and integrate them into a coherent vision to establish strategic priorities.
1.3 Set a short-, medium-, and long-term direction and vision for the organization.
1.4 Foster collaboration to develop a shared vision that resonates with all interest holders.
1.5 Define a vision that is both inspiring and achievable.
1.6 Communicate the vision through various channels.
1.7 Ensure that the vision is clearly understood by all team members.
1.8 Translate the vision into clear actions and directions for the team to follow.
1.9 Align the team around shared objectives.
1.10 Stay informed about decisions, changes, and policies that may impact the organization.
1.11 Build alliances or partnerships that can benefit the organization.
1.12 Develop strategies to advance ideas and achieve desired outcomes.
1.13 Identify influence networks and formal and informal power structures.
1.14 Strategically leverage resources and influence to shape situations.
1.15 Advocate for client service and field practice.
1.16 Inform and influence policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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B. Managing Organizational Effectiveness<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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To effectively drive organizational success by setting clear direction, aligning team activities with strategic objectives, and making decisions that deliver results. Through planning and efficient resource management, ensure tasks are executed within defined constraints while exercising control over operations and finances. Balancing customer needs with organizational capabilities, and ensuring quality service delivery that achieves outcomes. <\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2. Defining effective service <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To be accountable for improving service delivery while considering both customer\/user needs and organizational limitations.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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2.1 Provide evidence based advice to programming and services.
2.2 Foster a customer-centric organizational culture.
2.3 Define and tailor service offerings to meet the specific needs of target customers.
2.4 Establish service quality standards.
2.5 Regularly measure customer satisfaction and collect feedback to understand customer needs and drive improvements.
2.6 Recognize and adapt to evolving customer needs by adjusting services accordingly.
2.7 Maintain a solution-oriented approach to customer needs<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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3. Planning and management of resources <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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\n\t\t\t\t\t\t\t\t\tTo achieve organizational goals by aligning activities, setting metrics, and utilizing resources efficiently. To ensure the effective and controlled management of financial resources by determining how, when, and why to allocate funds and assets. To exercise strict and efficient control over activities and resources under one’s responsibility, and to ensure the timely completion of tasks. The systematic planning, organizing, and control of resources to achieve specific goals within defined scope, time, and cost constraints.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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3.1 Develop operational and\/or project plans that aim to achieve objectives.
3.2 Consider the risks and constraints that may impact operations and projects.
3.3 Determine the resource requirements and limitations for the workload.
3.4 Define achievable outcomes and set realistic goals aligned with organizational priorities.
3.5 Identify activities, plan the steps, and establish a realistic timeline.
3.6 Set realistic deadlines and optimize work organization to achieve efficient and effective execution.
3.7 Flexibly adapt regular procedures to best achieve objectives.
3.8 Adjust priorities and work plans to accommodate changes.
3.9 Develop performance metrics to measure against objectives, assess results, and identify variances from targets.
3.10 Produce required documentation (e.g., business case, project charter, risk analysis, project management plan, etc.) and submit for approval.
3.11 Implement continuous monitoring mechanisms to identify gaps or issues and take corrective actions.
3.12 Define roles, responsibilities, and accountabilities for team members.
3.13 Manage and monitor activities in accordance with applicable regulations, policies, guidelines, and standards to meet objectives.
3.14 Report on progress through reviews and status reports.
3.15 Reflect on performance with team and identify lessons learned.
3.16 Conduct effective meetings and communications decisions and actions.
3.17 Take corrective action when issues arise.
3.18 Improve systems and processes to achieve organizational results.
3.19 Prepare proposals to access funding.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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4. Problem solving and decision making <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To analyze a situation or problem by breaking it down into its constituent parts to identify relationships and implications and inform decision-making. To set the direction for the team and guide them towards achieving the objectives. They have the courage to make tough calls to deliver results.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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4.2 Approach unexpected or complex situations holistically by identifying the various dimensions.
4.3 Gather and analyze all relevant information before making decisions.
4.4 Assess the implications, consequences, and risks associated with their decisions.
4.5 Employ data driven, impartial decision making models.
4.6 Encourage and incorporate diverse and creative initiatives and perspectives.
4.7 Invite employees to take alternate perspectives when problem solving.
4.8 Respond decisively and promptly to opportunities or risks that arise.
4.9 Find solutions to operational problems.
4.10 Make informed recommendations or decisions based on an analysis of various options.
4.11 Make decisions that consider the organizational context and manage risks and challenges.
4.12 Make decisions and takes action, even in uncertain or challenging situations.
4.13 Take ownership of their decisions and is able to explain and justify them.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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C. Engaging Others<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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Recognize our shared impact and integrate the diverse perspectives of our partners and interest holders into our core strategic direction.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5. Engaging others <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To communicate effectively and tactfully with a variety of interest holders. To foster and nurture relationships with diverse interest holders.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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5.1 Build professional relationships with various internal and external stakeholders.
5.2 Foster a collaborative culture.
5.3 Identify the factors that contribute to successful collaboration.
5.4 Identify appropriate collaboration methods based on desired outcomes.
5.5 Identify and participate in various types of collaboration that contribute to achieving organizational goals.
5.6 Prioritize consultations to engage interest holders and build consensus.
5.7 Engage in regular idea exchange with the team.
5.8 Facilitate timely and regular information flow.
5.9 Actively listen to others, seeking to understand their perspective and validating their points.
5.10 Listen to staff concerns and take appropriate action.
5.11 Demonstrate openness to diversity and contribute to achieving desired objectives.
5.12 Accurately represent the concerns, ideas, and viewpoints of staff and senior management.
5.13 Share information both vertically and horizontally with staff and peers.
5.14 Effectively disseminate information to diverse audiences, capturing their interest.
5.15 Tailor communication style and content to suit different audiences and contexts.
5.16 Communicate and negotiate in a credible and persuasive manner.
5.17 Use appropriate communication technology effectively \u2026 ie Sharepoint, Teams.
5.18 Ensure that messages are clearly understood.
5.19 Clearly communicate decisions, opinions, and ideas to decision-makers.
5.20 Provide clear guidance and advice to subordinates.
5.21 Express disagreement or dissatisfaction constructively, respectfully, and assertively.
5.22 Foster collaboration and openness among different interest holders to achieve common goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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D. Leading Self and Others<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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To build and sustain a high-performing workforce, including recruitment, development, and retention of talent while fostering engagement, collaboration, and professional growth within the team. By navigating change effectively and upholding integrity and organizational values, leaders can create an environment that empowers individuals and drives collective success.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6. Mobilizing talent <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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To implement practices to recruit, manage, develop and retain a workforce. To mobilize engagement and involvement among those under their supervision and to foster their professional development and skill enhancement. Promote employee growth by providing opportunities for learning and skill development, and by fostering a culture of engagement and participation. To lead a team and drive team members to work together towards common goals.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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6.1 Assure the capacity and diversity necessary to respond to current and emerging needs.
6.2 Develop compelling value propositions to attract and retain top talent.
6.3 Establish career development paths to support employees in building the competencies needed for their current and potential roles.
6.4 Supervise human service practitioners and practice.
6.5 Implement processes to create a positive and productive work environment.
6.6 Cultivate a culture of collaboration, openness, and diversity.
6.7 Create a positive and supportive workplace that encourages growth and involvement.
6.8 Be a source of inspiration for employees to be committed to their work.
6.9 Involve employees in the goal-setting and achievement process.
6.10 Engage employees to provide input and ideas.
6.11 Guide team members towards common objectives, leveraging their strengths and skills.
6.12 Assign goals and responsibilities that align with both individual aspirations, skills, and organizational objectives.
6.13 Evaluate results, provide regular, constructive, clear, and honest feedback, and intervene to resolve performance issues.
6.14 Respond constructively to setbacks.
6.15 Express appreciation and recognition to individuals and teams.
6.16 Motivate people to give their best performance, work more efficiently, and with greater enthusiasm.
6.17 Invest in employee growth by aligning development opportunities with both organizational goals and individual strengths.
6.18 Identify training tailored to the needs of employees and the organization.
6.19 Transfer knowledge, skills, and best practices.
6.20 Offer coaching, stretch assignments, and career progression opportunities.
6.21 Empower employees to take on challenges that will help them grow and learn.
6.22 Recognize and address any factors that could negatively impact team members’ motivation, well-being, or health.
6.23 Intervene appropriately and quickly with challenges related to employees.
6.24 Build balanced teams focused on achieving common goals.
6.25 Optimize diversity to build strong teams with complementary strengths.
6.26 Identify different group dynamics.
6.27 Manage interpersonal relationships among team members.
6.28 Foster constructive dialogue and openness to different perspectives.
6.29 Understand conflict dynamics and facilitate resolution among involved parties.
6.30 Use meetings to build team cohesion and a sense of shared purpose.
6.31 Provide effective platforms for team members to express ideas, viewpoints, and concerns.
6.32 Manage your team’s workload by establishing realistic deadlines, effective resource planning and action priorities.
6.33 Delegate tasks to staff members appropriately.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t\t

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7. Managing change <\/div><\/span>\n\t\t\t\t\t\t\t\n\t\t\t<\/path><\/svg><\/span>\n\t\t\t<\/path><\/svg><\/span>\n\t\t<\/span>\n\n\t\t\t\t\t\t<\/summary>\n\t\t\t\t
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Adapt to a complex and changing environment while driving change by creating conditions that enable stakeholders to implement it effectively.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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7.1 Influence strategic direction and organizational structure within their area of responsibility.
7.2 Understand the drivers of organizational change and communicate them effectively.
7.3 Communicate the rationale for change and ensure team understanding.
7.4 Anticipate change-related concerns, challenges, and resistance, and implement mitigating measures.
7.5 Develop and implement structured change management approaches to achieve desired outcomes.
7.6 Demonstrate commitment to achieving change.
7.7 Engage individuals in the change process to foster buy-in.
7.8 Identify and engage individuals who are willing to participate in the change process.
7.9 Listen to and address the concerns of individuals impacted by change, welcoming their input.
7.10 Identify the root causes of change resistance and implement measures to reduce their impact.
7.11 Support the team throughout the change implementation process.
7.12 Promote innovative and successful practices.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/details>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

A. Setting Vision and Strategy Establish a clear, compelling vision to ensure all decisions and actions remain consistent and aligned. 1. Setting direction, considering context, and thinking strategically To set […]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-8712","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/8712","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/comments?post=8712"}],"version-history":[{"count":3,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/8712\/revisions"}],"predecessor-version":[{"id":11267,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/8712\/revisions\/11267"}],"wp:attachment":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/media?parent=8712"}],"wp:term":[{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/page-category?post=8712"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}