{"id":7018,"date":"2026-01-16T11:10:57","date_gmt":"2026-01-16T16:10:57","guid":{"rendered":"https:\/\/learningcentre.ccdf.ca\/maximize-your-impact\/improvement-burst-preventing-staff-conflicts\/"},"modified":"2026-10-12T23:18:11","modified_gmt":"2026-10-13T03:18:11","slug":"capsule-damelioration-prevenir-les-conflits-au-sein-des-equipes","status":"publish","type":"page","link":"https:\/\/learningcentre.ccdf.ca\/fr\/maximisez-votre-impact\/capsule-damelioration-prevenir-les-conflits-au-sein-des-equipes\/","title":{"rendered":"Capsule d\u2019am\u00e9lioration\u00a0: Pr\u00e9venir les conflits au sein des \u00e9quipes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7018\" class=\"elementor elementor-7018 elementor-6979\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-599419b0 lh-subhero e-flex e-con-boxed e-con e-parent\" data-id=\"599419b0\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-72910b7e e-con-full e-flex e-con e-child\" data-id=\"72910b7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-6202b4c5 e-con-full e-flex e-con e-child\" data-id=\"6202b4c5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-51b58b15 pill elementor-widget elementor-widget-text-editor\" data-id=\"51b58b15\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Leadership Hub<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-38922c3e elementor-widget elementor-widget-heading\" data-id=\"38922c3e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Pr\u00e9venir les conflits au sein des \u00e9quipes<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-358dc0b7 e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"358dc0b7\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7aeb5cfc lhe-sec lhe-split pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"7aeb5cfc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-98f909e e-con-full lhe-col e-flex e-con e-child\" data-id=\"98f909e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-186368c8 lhe-eyebrow elementor-widget elementor-widget-heading\" data-id=\"186368c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De quoi s\u2019agit-il?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11b440df elementor-widget elementor-widget-text-editor\" data-id=\"11b440df\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une m\u00e9thode proactive pour <\/span><b>r\u00e9duire les malentendus et les tensions<\/b><span style=\"font-weight: 400;\"> avant que les conflits ne s\u2019intensifient.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ec737f6 lhe-photo elementor-widget elementor-widget-image\" data-id=\"1ec737f6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"520\" src=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized.webp\" class=\"attachment-full size-full wp-image-41068\" alt=\"\" srcset=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized.webp 780w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-300x200.webp 300w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-768x512.webp 768w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-600x400.webp 600w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5d70e379 lhe-sec lhe-tint pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"5d70e379\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5d3cd991 elementor-widget elementor-widget-heading\" data-id=\"5d3cd991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi \u00e7a fonctionne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4a02d250 lhe-lead elementor-widget elementor-widget-text-editor\" data-id=\"4a02d250\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">La plupart des conflits en milieu de travail proviennent de <\/span><b>probl\u00e8mes de communication ou d\u2019attentes non satisfaites<\/b><span style=\"font-weight: 400;\">. Aborder les enjeux potentiels <\/span><b>t\u00f4t<\/b><span style=\"font-weight: 400;\"> permet d\u2019\u00e9viter des <\/span><b>diff\u00e9rends plus importants par la suite<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b0e2918 lhe-sec lhe-navy pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"7b0e2918\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-32b21973 elementor-widget elementor-widget-heading\" data-id=\"32b21973\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9flexion : Pourquoi c\u2019est important pour vous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2fdc9c89 lhe-lead elementor-widget elementor-widget-text-editor\" data-id=\"2fdc9c89\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avant de mettre en place ces strat\u00e9gies de pr\u00e9vention des conflits, prenez un moment pour r\u00e9fl\u00e9chir \u00e0 ces questions&nbsp;:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f1aae30 lhe-qs elementor-widget elementor-widget-text-editor\" data-id=\"1f1aae30\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quels types de conflits ai-je observ\u00e9s au sein du personnel?<\/b><span style=\"font-weight: 400;\"> Rel\u00e8vent-ils de probl\u00e8mes de communication, de personnalit\u00e9s qui s\u2019entrechoquent ou d\u2019attentes mal d\u00e9finies?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u2019est-ce qui m\u2019a emp\u00each\u00e9\u00b7e d\u2019aborder les conflits de mani\u00e8re proactive jusqu\u2019ici?<\/b><span style=\"font-weight: 400;\"> Ai-je suppos\u00e9 que les probl\u00e8mes se r\u00e9soudraient d\u2019eux-m\u00eames ou ai-je \u00e9vit\u00e9 les conversations difficiles?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u2019est-ce qui va changer maintenant? <\/b><span>Comment puis-je cr\u00e9er une culture organisationnelle o\u00f9 le dialogue ouvert permet d\u2019\u00e9viter les malentendus avant qu\u2019ils ne s\u2019enveniment?<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9a8dbbe lhe-sec pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"9a8dbbe\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e09c183 elementor-widget elementor-widget-heading\" data-id=\"6e09c183\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment l\u2019utiliser d\u00e8s maintenant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-24a2cdec lhe-steps elementor-widget elementor-widget-text-editor\" data-id=\"24a2cdec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Clarifier les attentes d\u00e8s le d\u00e9part&nbsp;<\/b><span style=\"font-weight: 400;\">: Assurez-vous de d\u00e9finir clairement les r\u00f4les, responsabilit\u00e9s et processus de travail.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Encourager une communication directe et sans d\u00e9lai&nbsp;<\/b><span style=\"font-weight: 400;\">: Le personnel devrait aborder les enjeux imm\u00e9diatement et de mani\u00e8re professionnelle, au lieu de laisser la frustration s\u2019accumuler.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Favoriser la s\u00e9curit\u00e9 psychologique&nbsp;<\/b><span style=\"font-weight: 400;\">: Cr\u00e9ez un environnement o\u00f9 les membres de l\u2019\u00e9quipe se sentent en s\u00e9curit\u00e9 pour exprimer leurs pr\u00e9occupations sans crainte de repr\u00e9sailles. Montrez l\u2019exemple en mati\u00e8re de r\u00e9solution de conflits efficace et encouragez la r\u00e9troaction.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rep\u00e9rer les signes pr\u00e9curseurs&nbsp;<\/b><span style=\"font-weight: 400;\">: Si le ton, le langage non verbal ou l\u2019engagement d\u2019une personne change, prenez l\u2019initiative de v\u00e9rifier comment elle se porte.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Normaliser la r\u00e9troaction constructive&nbsp;<\/b><span>: Une r\u00e9troaction r\u00e9guli\u00e8re aide \u00e0 pr\u00e9venir les comportements passifs-agressifs ou les malentendus.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-51058bc9 lhe-sec lhe-duo pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"51058bc9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2a564017 e-con-full lhe-example e-flex e-con e-child\" data-id=\"2a564017\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed2b07 elementor-widget elementor-widget-heading\" data-id=\"1ed2b07\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Exemple concret<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5fcff675 elementor-widget elementor-widget-text-editor\" data-id=\"5fcff675\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Au lieu de&nbsp;:<\/span><i><span style=\"font-weight: 400;\"><br><\/span><\/i><i><span style=\"font-weight: 400;\">\u00ab\u2009Je n\u2019aime pas la fa\u00e7on dont il ou elle a fait \u00e7a, mais je ne dirai rien.\u2009\u00bb<\/span><\/i><\/p><p><span style=\"font-weight: 400;\">Essayez :<\/span><i><span style=\"font-weight: 400;\"><br><\/span><\/i><i><span style=\"font-weight: 400;\">\u00ab\u2009J\u2019ai remarqu\u00e9 qu\u2019il y a eu un malentendu \u2014 pouvons-nous clarifier nos attentes pour nous assurer que nous sommes bien align\u00e9\u00b7es?\u2009\u00bb<\/span><\/i><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a697c09 e-con-full lhe-power e-flex e-con e-child\" data-id=\"a697c09\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-453bba08 elementor-widget elementor-widget-heading\" data-id=\"453bba08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour aller plus loin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f4c4038 elementor-widget elementor-widget-text-editor\" data-id=\"f4c4038\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Instaurer des <\/span><b>suivis mensuels en mati\u00e8re de r\u00e9solution de conflits<\/b><span style=\"font-weight: 400;\">, pour que le personnel puisse soulever de petites pr\u00e9occupations avant qu\u2019elles ne prennent de l\u2019ampleur.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27eae42c lhe-sec pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"27eae42c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-71df362c elementor-widget elementor-widget-heading\" data-id=\"71df362c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Lecture int\u00e9ressante<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-441177ad elementor-widget elementor-widget-text-editor\" data-id=\"441177ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Kerry Patterson, Joseph Grenny, Ron McMillan &amp; Al Switzler (2010). <em><strong>Conversations cruciales<\/strong><\/em>. Ixelles \u00e9ditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-380ce2b6 lhe-sec lhe-cta pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"380ce2b6\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-286e6f81 elementor-align-center lhe-btn elementor-widget elementor-widget-button\" data-id=\"286e6f81\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/09\/CA-12_Prevenir_les_conflits_au_sein_des_equipes.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Leadership Hub Pr\u00e9venir les conflits au sein des \u00e9quipes De quoi s\u2019agit-il? Une m\u00e9thode proactive pour r\u00e9duire les malentendus et les tensions avant que les conflits ne s\u2019intensifient. Pourquoi \u00e7a [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":7006,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-7018","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7018","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/comments?post=7018"}],"version-history":[{"count":9,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7018\/revisions"}],"predecessor-version":[{"id":41638,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7018\/revisions\/41638"}],"up":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7006"}],"wp:attachment":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/media?parent=7018"}],"wp:term":[{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/page-category?post=7018"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}