{"id":7011,"date":"2026-01-16T11:13:10","date_gmt":"2026-01-16T16:13:10","guid":{"rendered":"https:\/\/learningcentre.ccdf.ca\/maximize-your-impact\/improvement-burst-resolving-staff-conflicts-effectively\/"},"modified":"2026-10-10T10:49:49","modified_gmt":"2026-10-10T14:49:49","slug":"capsule-damelioration-resoudre-efficacement-les-conflits-au-sein-du-personnel","status":"publish","type":"page","link":"https:\/\/learningcentre.ccdf.ca\/fr\/maximisez-votre-impact\/capsule-damelioration-resoudre-efficacement-les-conflits-au-sein-du-personnel\/","title":{"rendered":"Capsule d\u2019am\u00e9lioration\u00a0: R\u00e9soudre efficacement les conflits au sein du personnel"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7011\" class=\"elementor elementor-7011 elementor-6978\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-288af9ef lh-subhero e-flex e-con-boxed e-con e-parent\" data-id=\"288af9ef\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3022fe97 e-con-full e-flex e-con e-child\" data-id=\"3022fe97\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-3db32dea e-con-full e-flex e-con e-child\" data-id=\"3db32dea\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d28b0bc pill elementor-widget elementor-widget-text-editor\" data-id=\"3d28b0bc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Leadership Hub<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-32b21d02 elementor-widget elementor-widget-heading\" data-id=\"32b21d02\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">R\u00e9soudre efficacement les conflits au sein du personnel<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6c34721f e-con-full elementor-hidden-tablet elementor-hidden-mobile e-flex e-con e-child\" data-id=\"6c34721f\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7152a3bf lhe-sec lhe-split pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"7152a3bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3eb72fa8 e-con-full lhe-col e-flex e-con e-child\" data-id=\"3eb72fa8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-703a5b65 lhe-eyebrow elementor-widget elementor-widget-heading\" data-id=\"703a5b65\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">De quoi s\u2019agit-il?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3509ba9b elementor-widget elementor-widget-text-editor\" data-id=\"3509ba9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Une approche structur\u00e9e et ax\u00e9e sur les solutions pour r\u00e9soudre les <\/span><b>d\u00e9saccords au sein du personnel<\/b><span style=\"font-weight: 400;\"> de fa\u00e7on professionnelle et ainsi maintenir l\u2019harmonie dans l\u2019\u00e9quipe.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-13723600 lhe-photo elementor-widget elementor-widget-image\" data-id=\"13723600\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"780\" height=\"520\" src=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized.webp\" class=\"attachment-full size-full wp-image-41068\" alt=\"\" srcset=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized.webp 780w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-300x200.webp 300w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-768x512.webp 768w, https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/10\/pexels-resumegenius-18848929-resized-600x400.webp 600w\" sizes=\"auto, (max-width: 780px) 100vw, 780px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-452baf7b lhe-sec lhe-tint pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"452baf7b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-478aec7b elementor-widget elementor-widget-heading\" data-id=\"478aec7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pourquoi \u00e7a fonctionne<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3a2c58c7 lhe-lead elementor-widget elementor-widget-text-editor\" data-id=\"3a2c58c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Ignorer les conflits ne fait qu\u2019alimenter les tensions. Un <\/span><b>processus de r\u00e9solution clair<\/b><span style=\"font-weight: 400;\"> permet aux \u00e9quipes d\u2019<\/span><b>aborder rapidement les enjeux <\/b><span style=\"font-weight: 400;\">et de<\/span><b> progresser<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-655754cf lhe-sec lhe-navy pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"655754cf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ebcdce elementor-widget elementor-widget-heading\" data-id=\"2ebcdce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">R\u00e9flexion : Pourquoi c\u2019est important pour vous<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2362e963 lhe-lead elementor-widget elementor-widget-text-editor\" data-id=\"2362e963\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Avant d\u2019am\u00e9liorer votre approche de r\u00e9solution de conflits, prenez un moment pour r\u00e9fl\u00e9chir \u00e0 ces questions&nbsp;:<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-437abbef lhe-qs elementor-widget elementor-widget-text-editor\" data-id=\"437abbef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Quels d\u00e9fis ai-je rencontr\u00e9s lorsque j\u2019ai d\u00fb r\u00e9soudre des conflits au sein de l\u2019\u00e9quipe?<\/b><span style=\"font-weight: 400;\"> Ai-je eu de la difficult\u00e9 \u00e0 rester neutre, \u00e0 choisir le bon moment ou \u00e0 trouver des solutions constructives?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u2019est-ce qui m\u2019a emp\u00each\u00e9\u00b7e de r\u00e9soudre efficacement les conflits par le pass\u00e9? <\/b><span style=\"font-weight: 400;\">L\u2019\u00e9vitement? L\u2019absence de processus structur\u00e9? La crainte d\u2019aggraver la situation?<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Qu\u2019est-ce qui va changer maintenant?<\/b><span> Comment puis-je appliquer une approche structur\u00e9e et orient\u00e9e vers les solutions pour parvenir \u00e0 des r\u00e9sultats durables?<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2cee8735 lhe-sec pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"2cee8735\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-734baab0 elementor-widget elementor-widget-heading\" data-id=\"734baab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Comment l\u2019utiliser d\u00e8s maintenant<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55ad86de lhe-steps elementor-widget elementor-widget-text-editor\" data-id=\"55ad86de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li aria-level=\"1\"><b>Aborder rapidement les difficult\u00e9s en priv\u00e9&nbsp;<\/b><span style=\"font-weight: 400;\">: Ne laissez pas le ressentiment s\u2019installer.<\/span><\/li><li aria-level=\"1\"><b>Encourager un dialogue ouvert&nbsp;<\/b><span style=\"font-weight: 400;\">: Utilisez un langage neutre, comme&nbsp;: \u00ab\u2009Aide-moi \u00e0 comprendre ton point de vue.\u2009\u00bb<\/span><\/li><li aria-level=\"1\"><b>Trouver un terrain d\u2019entente<\/b><span style=\"font-weight: 400;\"> : Posez la question&nbsp;: \u00ab\u2009Quels sont les points sur lesquels nous sommes d\u2019accord?\u2009\u00bb<\/span><\/li><li aria-level=\"1\"><b>S\u2019entendre sur une solution et assurer un suivi<\/b><span>&nbsp;: D\u00e9finissez clairement les prochaines \u00e9tapes et revenez v\u00e9rifier l\u2019avancement.<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ed9efd8 lhe-sec lhe-duo pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"7ed9efd8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3d8cc10 e-con-full lhe-power e-flex e-con e-child\" data-id=\"3d8cc10\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1c51c89f elementor-widget elementor-widget-heading\" data-id=\"1c51c89f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Pour aller plus loin<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f018783 elementor-widget elementor-widget-text-editor\" data-id=\"3f018783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Offrez une <\/span><b>formation en r\u00e9solution de conflits<\/b><span style=\"font-weight: 400;\"> afin que les membres de l\u2019\u00e9quipe se sentent outill\u00e9\u00b7es pour aborder les enjeux de mani\u00e8re proactive. Ces comp\u00e9tences peuvent \u00e9galement \u00eatre b\u00e9n\u00e9fiques dans les relations avec la client\u00e8le.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5362e444 lhe-sec lhe-cta pad-manual e-flex e-con-boxed e-con e-parent\" data-id=\"5362e444\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-330eda9c elementor-align-center lhe-btn elementor-widget elementor-widget-button\" data-id=\"330eda9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/learningcentre.ccdf.ca\/wp-content\/uploads\/2026\/09\/CA-13_Resoudre_efficacement_les_conflits_au_sein_du_personnel.pdf\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">T\u00e9l\u00e9charger le PDF<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Leadership Hub R\u00e9soudre efficacement les conflits au sein du personnel De quoi s\u2019agit-il? Une approche structur\u00e9e et ax\u00e9e sur les solutions pour r\u00e9soudre les d\u00e9saccords au sein du personnel de [&hellip;]<\/p>\n","protected":false},"author":10,"featured_media":0,"parent":7006,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"page-category":[],"class_list":["post-7011","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7011","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/comments?post=7011"}],"version-history":[{"count":6,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7011\/revisions"}],"predecessor-version":[{"id":41544,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7011\/revisions\/41544"}],"up":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/pages\/7006"}],"wp:attachment":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/media?parent=7011"}],"wp:term":[{"taxonomy":"page-category","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/page-category?post=7011"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}