{"id":25521,"date":"2024-06-11T13:38:21","date_gmt":"2024-06-11T17:38:21","guid":{"rendered":"https:\/\/cdpc-cedc.ca\/competency-framework\/8-1-pratiquer-lecoute-active\/"},"modified":"2024-06-11T13:38:21","modified_gmt":"2024-06-11T17:38:21","slug":"8-1-pratiquer-lecoute-active","status":"publish","type":"competency-framework","link":"https:\/\/learningcentre.ccdf.ca\/fr\/competency-framework\/8-1-pratiquer-lecoute-active\/","title":{"rendered":"8.1 &#8211; Pratiquer l\u2019\u00e9coute active"},"author":1,"parent":0,"menu_order":75,"template":"","competency-category":[161],"competency-series":[168],"class_list":["post-25521","competency-framework","type-competency-framework","status-publish","hentry","competency-category-pratique-professionnelle","competency-series-8-communication-fr"],"acf":{"purpose_context":"Les professionnelles et professionnels du d\u00e9veloppement de carri\u00e8re (PDC) permettent aux client\u00b7e\u00b7s de s\u2019exprimer sans interruption ni crainte d\u2019\u00eatre jug\u00e9s. Ils pratiquent l\u2019\u00e9coute active afin de recueillir l\u2019information requise pour mieux comprendre leurs besoins.","effective_performance":"<ul class=\"cf-items\"> \t<li><strong>D1.<\/strong> Accorder sa pleine attention \u00e0 la personne cliente (p. ex. \u00e9liminer les distractions, \u00e9couter en limitant sesinterventions).<\/li> \t<li><strong>D2.<\/strong> Utiliser un langage verbal et non verbal pour montrer sa compr\u00e9hension (p. ex. hocher la t\u00eate, sourire).<\/li> \t<li><strong>D3.<\/strong> Observer le langage non verbal des client\u00b7e\u00b7s (p. ex. agitation, rougissement, expressions faciales, rongementd\u2019ongles).<\/li> \t<li><strong>D4.<\/strong> R\u00e9agir au langage non verbal (p. ex. encourager les client\u00b7e\u00b7s \u00e0 parler librement, adopter une position assised\u00e9tendue qu\u2019ils pourront imiter).<\/li> \t<li><strong>D5.<\/strong> \u00c9couter sans interrompre la personne cliente (p. ex. laisser la personne terminer son id\u00e9e avant de poser des\nquestions).<\/li>\n \t<li><strong>D6.<\/strong> Reconna\u00eetre les points de vue et croyances exprim\u00e9s (p. ex. utiliser des \u00e9nonc\u00e9s positifs, reconna\u00eetre les \u00e9motions\net les sentiments).<\/li>\n \t<li><strong>D7.<\/strong> Demander des \u00e9claircissements et valider la compr\u00e9hension lorsque requis :\n<ul>\n \t<li>Poser des questions ouvertes.<\/li>\n \t<li>Poser des questions d\u2019approfondissement.<\/li>\n<\/ul>\n<\/li>\n<\/ul>","knowledge_understanding":"<ul class=\"cf-items\">\n \t<li><strong>C1.<\/strong> Obstacles \u00e0 l\u2019\u00e9coute efficace (p. ex. bruits de fond)<\/li>\n \t<li><strong>C2.<\/strong> R\u00e9percussions des diff\u00e9rences entre les personnes qui interagissent (ex. comp\u00e9tences linguistiques, valeurs,\nculture, exp\u00e9rience de vie)<\/li>\n \t<li><strong>C3.<\/strong> Communication verbale, non verbale et paraverbale<\/li>\n<\/ul>","Contextual Variables":"La capacit\u00e9 d\u2019offrir un espace exempt de distractions peut varier en fonction de l\u2019environnement o\u00f9 l\u2019\u00e9change a lieu","terms":"<strong>Paraverbal :<\/strong> messages transmis par la mani\u00e8re de parler (p. ex. timbre, d\u00e9bit et ton de la voix)","sources_resources":"","criticality":"critical","frequency":"routinely","level_of_difficulty":"moderate_difficulty","time_to_proficiency":"Les PDC pratiquent l\u2019\u00e9coute active dans l\u2019ensemble de leurs interactions et demandent conseils sur les fa\u00e7ons de mieux communiquer sur une base r\u00e9guli\u00e8re.","autonomy":"Les PDC exercent habituellement cette comp\u00e9tence <strong>sans supervision<\/strong>, et <strong>de fa\u00e7on individuelle<\/strong>.","automation":"Il est <strong>peu probable<\/strong> que cette comp\u00e9tence s'automatise.","requisites":""},"_links":{"self":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework\/25521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework"}],"about":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/types\/competency-framework"}],"author":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework\/25521\/revisions"}],"wp:attachment":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/media?parent=25521"}],"wp:term":[{"taxonomy":"competency-category","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-category?post=25521"},{"taxonomy":"competency-series","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-series?post=25521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}