{"id":25510,"date":"2024-06-11T13:38:00","date_gmt":"2024-06-11T17:38:00","guid":{"rendered":"https:\/\/cdpc-cedc.ca\/competency-framework\/4-3-defendre-les-interets-de-la-clientele\/"},"modified":"2024-06-11T13:38:00","modified_gmt":"2024-06-11T17:38:00","slug":"4-3-defendre-les-interets-de-la-clientele","status":"publish","type":"competency-framework","link":"https:\/\/learningcentre.ccdf.ca\/fr\/competency-framework\/4-3-defendre-les-interets-de-la-clientele\/","title":{"rendered":"4.3 &#8211; D\u00e9fendre les int\u00e9r\u00eats de la client\u00e8le"},"author":1,"parent":0,"menu_order":86,"template":"","competency-category":[161],"competency-series":[164],"class_list":["post-25510","competency-framework","type-competency-framework","status-publish","hentry","competency-category-pratique-professionnelle","competency-series-4-diversite-et-inclusion"],"acf":{"purpose_context":"Les professionnelles et professionnels du d\u00e9veloppement de carri\u00e8re (PDC) d\u00e9fendent les int\u00e9r\u00eats de leur client\u00e8le afin d\u2019assurer l\u2019accessibilit\u00e9 aux services et aux programmes, y compris ceux \u00e0 l\u2019ext\u00e9rieur du champ du d\u00e9veloppement de carri\u00e8re (p. ex. services publics, services de sant\u00e9, programmes sociaux, \u00e9tudes et formation).","effective_performance":"<ul class=\"cf-items\"> \t<li><strong>D1.<\/strong> Cerner les obstacles auxquels la personne cliente est confront\u00e9e (p. ex. niveau d\u2019\u00e9ducation limit\u00e9, pauvret\u00e9, manqued\u2019exp\u00e9rience de travail ou absence de dipl\u00f4me canadien).<\/li> \t<li><strong>D2.<\/strong> Aider les client\u00b7e\u00b7s \u00e0 acc\u00e9der aux ressources et au soutien n\u00e9cessaires (p. ex. les soutenir dans leurs d\u00e9marchesd\u2019auto-r\u00e9f\u00e9rencement).<\/li> \t<li><strong>D3.<\/strong> Obtenir le consentement \u00e9clair\u00e9 des client\u00b7e\u00b7s pour n\u00e9gocier des services, si appropri\u00e9.<\/li> \t<li><strong>D4.<\/strong> N\u00e9gocier l\u2019acc\u00e8s aux services.<\/li> \t<li><strong>D5.<\/strong> Contribuer \u00e0 la r\u00e9solution des probl\u00e8mes, par exemple :<ul>\n \t<li>Rencontrer l\u2019employeur et la personne cliente pour aborder les conflits en milieu de travail ou combler des\nlacunes en formation.<\/li>\n \t<li>Rencontrer d\u2019autres prestataires de services pour discuter des rendez-vous manqu\u00e9s, des plans d\u2019int\u00e9gration au\nmarch\u00e9 du travail et des mesures d\u2019adaptation requises pour l\u2019emploi.<\/li>\n<\/ul>\n<\/li>\n<\/ul>","knowledge_understanding":"<ul class=\"cf-items\">\n \t<li><strong>C1.<\/strong> Principes d\u2019une pratique anti-oppressive<\/li>\n \t<li><strong>C2.<\/strong> Lois et r\u00e8glements (p. ex. Loi canadienne sur les droits de la personne, Charte canadienne des droits et libert\u00e9s,\nlois et codes des provinces, Code criminel, droits des personnes LGBTQ2 [c.-\u00e0-d. l\u2019identit\u00e9 et l\u2019expression de genre\nprot\u00e9g\u00e9es de toute discrimination])<\/li>\n \t<li><strong>C3.<\/strong> Obstacles courants (p. ex. manque d\u2019exp\u00e9rience de travail au Canada, pauvret\u00e9, acc\u00e8s aux services de garde ou aux\nsoins pour a\u00een\u00e9s).<\/li>\n \t<li><strong>C4.<\/strong> Ressources (p. ex. acc\u00e8s, mesures d\u2019adaptation)<\/li>\n \t<li><strong>C5.<\/strong> Lois, codes de pratique, politiques et proc\u00e9dures organisationnelles<\/li>\n<\/ul>","Contextual Variables":"Dans les situations o\u00f9 les barri\u00e8res rencontr\u00e9es sont complexes, il est plus difficile de d\u00e9fendre les int\u00e9r\u00eats des client\u00b7e\u00b7s.","terms":"","sources_resources":"Shepard, Blythe C., Priya A. Mani (Eds). <em>Career Development Practice in Canada. Toronto<\/em> : CERIC, 2014. ISBN: 978-0-9811652-3-3\n\nZunker, Vernon G. <em>Career Counselling: A Holistic Approach<\/em> 9th edition. Boston : Loose-leaf Edition, 2016. ISBN-10: 978-1-305-40106-8","criticality":"critical","frequency":"routinely","level_of_difficulty":"moderate_difficulty","time_to_proficiency":"Pour ma\u00eetriser cette comp\u00e9tence, les PDC doivent acqu\u00e9rir au moins un an d\u2019exp\u00e9rience \u00e0 d\u00e9fendre les int\u00e9r\u00eats d\u2019un minimum de 10 client\u00b7e\u00b7s distincts repr\u00e9sentant un large \u00e9ventail de cas types.","autonomy":"Les PDC exercent habituellement cette comp\u00e9tence <strong>sans supervision<\/strong> et \/ ou <strong>avec supervision<\/strong>, et <strong>de fa\u00e7on individuelle<\/strong>.","automation":"Il est <strong>peu probable<\/strong> que cette comp\u00e9tence s'automatise.","requisites":""},"_links":{"self":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework\/25510","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework"}],"about":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/types\/competency-framework"}],"author":[{"embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/users\/1"}],"version-history":[{"count":0,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-framework\/25510\/revisions"}],"wp:attachment":[{"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/media?parent=25510"}],"wp:term":[{"taxonomy":"competency-category","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-category?post=25510"},{"taxonomy":"competency-series","embeddable":true,"href":"https:\/\/learningcentre.ccdf.ca\/fr\/wp-json\/wp\/v2\/competency-series?post=25510"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}